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Please use the form below to contact us.
When you make an inquiry, in addition to your question, please include your address and date of purchase, etc.To help inquiries, please be as specific as possible.
Please feel free to contact us regarding OEM.

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Click here for privacy policy

Marubeni Lumber Co., Ltd. (hereinafter referred to as “We”) strives to protect the privacy of customers in compliance with laws and regulations concerning personal information protection and other norms.

Definition of personal information
Information about your personal information (hereinafter referred to as "personal information"), which is information that can identify you personally, such as your name, address, and telephone number. It also includes information that can be used to identify an individual by collating with other information.
Scope of personal information handling
With regard to the handling of personal information, we may collect your personal information when you purchase a product, contact us, or subscribe to an e-mail magazine, etc.
Purpose of use of personal information
We may use personal information collected from customers such as order information (including information about your order history) for the purposes described below:

(1) To introduce our products and services to customers

(2) When responding to inquiries from customers

(3) To provide customers with feedback on our products and services
About deposit of personal information
We may deposit services to the extent necessary to achieve the stated purpose of use. In that case, we will appropriately manage and oversee the outsourcing company. (Consignee means delivery company, manufacturing consignment company, etc.)
Disclosure of personal information to third parties
We will not disclose a user's personal information to third parties other than to our outsourcing companies without the user's consent. However, personal information may be disclosed without the user's consent when disclosure is required by law, or when disclosure is requested from a public institution such as a court, the police, etc.
Changes in handling of personal information and notification
We may change the handling of personal information without prior notice, due to business needs, the enforcement of new laws, the revision of existing laws, and other circumstances. If changes are required, information will be posted on this website.
Disclosure, correction, or deletion of personal information
If you wish to disclose, correct, or delete personal information, please contact us by phone or email. Please be aware that we must confirm your identity.
Inquiries regarding personal information protection policy

Please contact the following if you have any questions.

〒542-0081
  1-18-17, Minami Senba, Chuo-ku, Osaka
  ShoukouChukin Senba Building 13th floor

IKONIH support desk

TEL:06-6260-7152
Email:info@ikonih.jp

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